Last updated: 24 August 2026

1. Introduction

PCGuard respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how PCGuard collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation or use our services.

This policy is intended to support compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

By using this website or providing your personal information to PCGuard, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

PCGuard provides IT support, Sage Accounting services, web hosting, software solutions and computer-related products and services to businesses and individuals in South Africa.

Business name: PCGuard
Email: info@pcguard.co.za
Telephone: 082 955 9135
Address: 30 Blesbok Avenue, Koedoespoort Industrial, Pretoria, 0186, South Africa

3. Personal Information We Collect

Depending on how you interact with PCGuard, we may collect the following personal information:

• Your name and surname;
• Business or company name;
• Email address;
• Telephone or contact number;
• Billing and invoicing information;
• Information included in an enquiry or quotation request;
• Products, services, quantities or specifications you are interested in;
• Messages and communications sent to PCGuard;
• Technical information needed to provide IT or software support;
• Website usage and basic technical information; and
• Any other information you choose to provide to us.

Please do not send passwords, banking credentials or other highly sensitive information through a general website enquiry form or ordinary email unless PCGuard has specifically requested it through an appropriate secure process.

4. How We Collect Personal Information

We may collect personal information when you:

• Complete a contact, hosting or quotation enquiry;
• Contact us by telephone, email, WhatsApp or another communication channel;
• Request IT support, software assistance or another service;
• Ask us to prepare a quotation or invoice;
• Purchase or enquire about a product;
• Visit or interact with our website; or
• Provide information to us during an ongoing business relationship.

5. How We Use Personal Information

PCGuard may use personal information to:

• Respond to questions, messages and service enquiries;
• Prepare and send quotations and invoices;
• Contact you about products or services you requested;
• Provide IT support, Sage Accounting, hosting or software services;
• Source and supply products based on your requirements;
• Manage customer and supplier relationships;
• Maintain business, tax and accounting records;
• Improve our website, services and customer experience;
• Protect our website, systems, customers and business against misuse or fraud;
• Comply with legal, regulatory and contractual obligations; and
• Establish, exercise or defend legal rights.

6. Lawful Processing

PCGuard will only process personal information where there is a lawful and legitimate reason to do so. Depending on the circumstances, this may include:

• Your consent;
• Taking steps at your request before entering into an agreement;
• Performing an agreement with you or your business;
• Complying with a legal obligation;
• Protecting a legitimate interest of PCGuard, a customer or another person; or
• Another lawful basis permitted under POPIA.

7. Quotations, Invoices and Payments

The PCGuard website does not currently process online payments. Website forms are used to submit enquiries and request quotations. A quotation or invoice may be sent separately after PCGuard has reviewed and confirmed the customer’s requirements.

Where payment information is required, customers should use the payment instructions provided on an official PCGuard quotation or invoice. Customers should verify any unexpected change to banking details directly with PCGuard before making payment.

8. Website Analytics

PCGuard may use Independent Analytics, a privacy-focused and cookieless WordPress analytics tool, to understand how the website is used.

This may provide aggregated information such as:

• The number of website visits and page views;
• Popular pages;
• General traffic sources or referring websites;
• Device or browser categories; and
• General website usage trends.

Independent Analytics is configured to operate without analytics cookies and stores its analytics data within the PCGuard WordPress database rather than sending it to an external analytics service.

The website hosting server may also create ordinary technical and security logs, which may contain information such as an IP address, browser type, request time and requested page. These logs may be used for website operation, troubleshooting and security.

9. Cookies

PCGuard does not use analytics cookies through Independent Analytics. However, WordPress, security tools, caching tools or other necessary website functions may use essential cookies or similar technology.

Essential cookies help the website operate securely and correctly. You can control or delete cookies through your browser settings, although disabling essential cookies may affect certain website functions.

If PCGuard introduces advertising, non-essential tracking or another analytics service in future, this policy and any required cookie notice or consent process will be updated.

10. Sharing Personal Information

PCGuard does not sell or rent personal information.

We may share limited personal information where reasonably necessary with:

• Website hosting, email and technology service providers;
• Software vendors and authorised support providers;
• Product suppliers, distributors or delivery providers;
• Accounting, legal or professional advisers;
• Contractors assisting PCGuard in providing a requested service;
• Government bodies or regulators where disclosure is legally required; or
• Another party where you have authorised the disclosure.

Service providers receiving personal information are expected to process it only for the relevant purpose and to apply appropriate safeguards.

11. Information Accessed During IT Support

When PCGuard provides technical, remote or on-site support, authorised personnel may need limited access to a customer’s devices, systems, software, files or business information.

Such access will be limited to what is reasonably necessary to investigate the problem, perform the requested service or support the relevant system. Customers remain responsible for maintaining appropriate backups, user permissions and internal access controls.

12. Information Security

PCGuard takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.

These measures may include access controls, passwords, security software, backups, secure hosting and limiting access to authorised persons. However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.

13. Retention of Information

PCGuard keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business and customer records, or to comply with legal, tax, accounting and contractual obligations.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable, unless continued retention is required or permitted by law.

14. International Processing

Some technology, software, email, hosting or supplier services may process or store information outside South Africa. Where this occurs, PCGuard will take reasonable steps to use providers and safeguards that offer an appropriate level of protection as required by applicable law.

15. Your Rights

Subject to applicable law, you may request that PCGuard:

• Confirm whether we hold personal information about you;
• Provide access to your personal information;
• Correct or update inaccurate information;
• Delete or destroy information that we are no longer authorised to retain;
• Object to certain processing;
• Withdraw consent where processing is based on consent; or
• Stop sending direct marketing communications.

To make a request, email info@pcguard.co.za. PCGuard may need to verify your identity before processing the request.

16. Direct Marketing

PCGuard will only send direct marketing communications where permitted by law. You may unsubscribe or ask us to stop contacting you for marketing purposes at any time by using the unsubscribe option provided or by emailing info@pcguard.co.za.

Service messages, quotation responses, invoice communications and other necessary communications relating to an existing enquiry or customer relationship are not considered general marketing messages.

17. Third-Party Websites

The PCGuard website may contain links to third-party websites. PCGuard does not control and is not responsible for the content, security or privacy practices of those websites. You should review the relevant third party’s privacy policy before providing personal information.

18. Children’s Information

The PCGuard website and services are intended primarily for businesses and adults. We do not knowingly collect personal information from children through this website without the permission of a parent, guardian or other competent person where such permission is required.

19. Changes to This Privacy Policy

PCGuard may update this Privacy Policy when its website, services, technology or legal obligations change. The updated version will be published on this page, together with a revised “Last updated” date.

20. Contact PCGuard

For questions, concerns or requests relating to this Privacy Policy or your personal information, contact:

PCGuard
Email: info@pcguard.co.za
Telephone: 082 955 9135
Address: 30 Blesbok Avenue, Koedoespoort Industrial, Pretoria, 0186, South Africa

21. Complaints

If you believe that PCGuard has not handled your personal information appropriately, please contact us first so that we can investigate the matter.

You may also submit a complaint to the South African Information Regulator. Information about privacy complaints is available at inforegulator.org.za .