Last updated: 24 August 2026

1. Introduction

These Terms and Conditions govern your use of the PCGuard website and apply to enquiries, quotation requests and information submitted through the website.

Additional terms may apply to specific products or services supplied by PCGuard. These may appear in a quotation, invoice, service agreement, licence agreement or other written communication.

By using this website or submitting an enquiry, you agree to these Terms and Conditions. If you do not agree with them, please stop using the website.

2. About PCGuard

PCGuard provides IT support, Sage Accounting services, web hosting, software solutions and computer-related products and services to businesses and individuals in South Africa.

Business name: PCGuard
Email: info@pcguard.co.za
Telephone: 082 955 9135
Address: 30 Blesbok Avenue, Koedoespoort Industrial, Pretoria, 0186, South Africa

3. Website Use

You may use this website for lawful purposes, including learning about PCGuard’s products and services, contacting PCGuard and requesting a quotation.

You may not:

• Use the website for any unlawful, fraudulent or harmful purpose;
• Attempt to gain unauthorised access to the website, server or connected systems;
• Upload, send or introduce malicious code, viruses or harmful material;
• Interfere with the security, operation or availability of the website;
• Use automated tools to extract website content without permission;
• Impersonate another person or submit false or misleading information; or
• Use PCGuard’s content, branding or intellectual property without authorisation.

4. Website Information

PCGuard makes reasonable efforts to keep the information on this website accurate and current. However, website content is provided for general information and may change without notice.

Product images, descriptions, specifications, service information, prices and availability may be updated or corrected when necessary. Images are provided for illustration and the supplied product may differ slightly in appearance, packaging or configuration.

Website information does not constitute technical, accounting, financial or legal advice for a customer’s particular circumstances.

5. Enquiries and Quotation Requests

Submitting an enquiry or quotation request through the website does not create a binding agreement and does not oblige PCGuard to supply a product or service.

PCGuard may contact you to confirm specifications, quantities, compatibility, availability, delivery requirements, service scope or other relevant details before preparing a quotation.

A binding agreement is formed only when the customer accepts PCGuard’s quotation or proposal in the required manner and PCGuard confirms the order or begins providing the agreed product or service.

6. Quotations

A quotation is valid for the period stated on it. If no validity period is specified, the quotation remains subject to confirmation by PCGuard before acceptance.

Quotations are based on the information supplied by the customer and may change if the requirements, quantities, specifications, supplier costs, exchange rates, delivery requirements or scope of work change.

Any work, products or services not expressly included in a quotation may be quoted and charged separately.

Prices will be treated as including or excluding VAT according to what is stated on the relevant quotation or invoice.

7. Orders and Product Availability

All products are subject to availability and supplier confirmation. PCGuard cannot guarantee that an item displayed or described on the website will be available when an enquiry is submitted.

Where an item becomes unavailable, PCGuard may offer a suitable alternative, revised specification or updated quotation. The customer may decide whether to accept the alternative.

An order may be delayed or declined where stock is unavailable, a supplier changes its terms, pricing changes materially, information is incomplete or PCGuard reasonably suspects fraud or misuse.

8. Refurbished and Pre-Owned Products

Products described as refurbished or pre-owned have been previously owned or used. They may show reasonable signs of previous use, including minor cosmetic marks that do not materially affect normal operation.

Specifications, condition, included accessories and warranty information will be confirmed in the applicable quotation, invoice or product description. Refurbished stock may vary according to availability.

9. Imported and Third-Party Products

Certain products may be imported, sourced on request or supplied by third-party manufacturers and distributors. Availability, specifications, delivery times and warranty procedures may therefore depend on the relevant supplier or manufacturer.

Manufacturer names, product names and trademarks belong to their respective owners. Their appearance on the website does not imply ownership by PCGuard.

10. Invoices and Payment

The PCGuard website does not process online payments. After an enquiry or accepted quotation, PCGuard may issue an invoice containing the applicable amount, payment terms and banking details.

Payment must be made in accordance with the terms and due date stated on the quotation or invoice.

Customers should verify any unexpected request to change PCGuard’s banking details by contacting PCGuard directly using the contact details published on this website.

PCGuard may require a deposit or full payment before ordering products, commencing work, activating a licence or providing a service. This requirement will be communicated in the applicable quotation or invoice.

To the extent permitted by law, ownership of supplied products remains with PCGuard until the applicable invoice has been paid in full.

11. Delivery and Collection

Delivery or collection arrangements, costs and estimated timeframes will be confirmed separately where applicable.

Delivery dates are estimates unless PCGuard expressly agrees otherwise in writing. Delays may occur because of supplier availability, import processes, courier services, circumstances outside PCGuard’s reasonable control or delays caused by incomplete customer information.

The customer must inspect delivered or collected products and notify PCGuard promptly if an item is visibly damaged, incorrect or incomplete.

12. IT Support and Technical Services

PCGuard may provide remote or on-site support, computer setup, maintenance, repairs, network assistance, software support and related technical services.

The customer must provide accurate information, reasonable access to the relevant equipment or systems and any permissions needed to perform the agreed work.

Technical work may reveal additional faults, incompatibilities, security risks or requirements that were not reasonably identifiable before work began. PCGuard will communicate material additional work or costs where reasonably practicable.

13. Remote Access

Where remote support is requested, the customer authorises PCGuard to access the relevant device or system for the limited purpose of providing the requested support.

The customer should close confidential documents and applications that are not relevant to the support session. The customer must not disclose unnecessary passwords or highly sensitive information through an unsecured channel.

PCGuard may end or decline a remote session if continuing would be unsafe, unlawful or outside the agreed service scope.

14. Customer Backups

Unless a written agreement specifically states that PCGuard is responsible for creating or managing backups, the customer remains responsible for maintaining current, complete and tested backups of important files, databases, systems and business information.

Before submitting equipment for repair, installation, upgrade or maintenance, customers should back up important information where reasonably possible.

15. Sage Accounting and Software Services

Sage Accounting, Microsoft, security software and other third-party products are subject to the relevant publisher’s licence terms, subscription requirements, compatibility requirements and support policies.

PCGuard may assist with software selection, installation, configuration, training, support, document customisation, report writing and data-related issues. The customer remains responsible for:

• The accuracy and completeness of information entered into the software;
• Reviewing reports, accounts, calculations and outputs;
• Maintaining lawful software licences and subscriptions;
• Controlling user access and passwords;
• Maintaining appropriate backups; and
• Obtaining professional accounting, tax or legal advice where required.

PCGuard does not guarantee that every corrupted file or damaged database can be recovered or repaired.

16. Web Hosting Services

Web hosting services are subject to the package, resources, limits and fees stated in the applicable quotation, invoice or service description.

Customers may not use hosting services to distribute unlawful, infringing, fraudulent, abusive or malicious content, send unsolicited bulk communications, compromise security or interfere with other users or systems.

PCGuard may suspend a hosting service where reasonably necessary to address a security threat, unlawful activity, non-payment, excessive misuse or a material breach of the applicable agreement.

While PCGuard takes reasonable steps to provide reliable hosting, uninterrupted availability cannot be guaranteed. Maintenance, network faults, security events, supplier failures and circumstances outside PCGuard’s reasonable control may affect availability.

17. Custom Software and Software Solutions

The scope, features, delivery stages, fees, support arrangements and ownership or licensing terms for custom software will be set out in the applicable quotation or written agreement.

Changes requested after approval of the original scope may affect the price and delivery timeframe and may require a revised quotation.

Third-party software, libraries, platforms and services remain subject to their respective licence terms and availability.

18. Warranties, Returns and Repairs

Applicable product warranties, return conditions and repair procedures may vary depending on the product, supplier, manufacturer, condition and nature of the transaction.

Customers should notify PCGuard as soon as reasonably possible after discovering a suspected fault and should not attempt unauthorised repairs that may affect a warranty.

PCGuard may need to inspect or test a product before confirming whether a repair, replacement, refund or other remedy applies.

Nothing in these Terms is intended to exclude, restrict or replace a customer’s rights under the Consumer Protection Act or another applicable law where those rights cannot lawfully be excluded or limited.

19. Cancellations

Cancellation rights and charges may depend on the nature and progress of the order or service.

PCGuard may recover reasonable costs already incurred for specially ordered products, activated licences, completed work or services already performed, subject to applicable law.

Any cancellation must be communicated to PCGuard as soon as possible. The applicable quotation, invoice or service agreement may contain additional cancellation terms.

20. Intellectual Property

Unless otherwise stated, the PCGuard website and its original content, layout, text, graphics, branding and design elements are owned by or licensed to PCGuard and are protected by applicable intellectual property laws.

You may view and use the website for personal or internal business purposes. You may not reproduce, modify, publish, distribute, sell or commercially exploit website content without prior written permission.

21. Third-Party Links

The website may contain links to websites, products or services operated by third parties. PCGuard does not control these third parties and is not responsible for their content, availability, security, terms or privacy practices.

Accessing a third-party website is at the user’s discretion and may be subject to that third party’s own terms and policies.

22. Privacy and Personal Information

PCGuard processes personal information in accordance with its Privacy Policy and applicable South African privacy law.

By submitting information through the website, you confirm that the information is accurate and that you are authorised to provide it.

23. Website Availability and Security

PCGuard takes reasonable steps to operate and protect the website but does not guarantee that it will always be uninterrupted, error-free or free from every harmful component.

PCGuard may update, restrict, suspend or discontinue part of the website where reasonably necessary for maintenance, security, technical or business reasons.

24. Limitation of Liability

To the maximum extent permitted by law, PCGuard will not be liable for indirect, incidental, special or consequential loss arising solely from the use of, or inability to use, this website.

PCGuard is not responsible for loss caused by inaccurate information supplied by a customer, unauthorised system changes, unsupported equipment or software, third-party failures, malware, cyberattacks or a customer’s failure to maintain appropriate backups and security controls.

Any liability relating to a specific product or service will be determined by the applicable quotation, invoice, service agreement and South African law.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

25. Circumstances Beyond Reasonable Control

PCGuard will not be responsible for a delay or failure caused by circumstances beyond its reasonable control, including power failures, internet or network outages, supplier delays, courier disruptions, labour disputes, natural disasters, civil unrest, governmental action, cyber incidents or failures of third-party systems.

26. Suspension or Termination

PCGuard may restrict or terminate access to the website or suspend a service where a person breaches these Terms, fails to pay an amount when due, creates a security risk, uses a service unlawfully or materially misuses PCGuard’s systems.

Where reasonably possible and appropriate, PCGuard will notify the affected customer and provide an opportunity to resolve the issue.

27. Complaints and Disputes

If you have a complaint about the website, a product or a service, please contact PCGuard first and provide sufficient details for the matter to be investigated.

The parties should attempt to resolve a dispute through good-faith communication before commencing formal legal proceedings, where reasonably appropriate.

28. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute that cannot be resolved informally will be dealt with by a court or other forum with lawful jurisdiction in South Africa, subject to any rights or remedies available under applicable consumer law.

29. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be treated as severed or limited to the minimum extent necessary. The remaining provisions will continue to apply.

30. Changes to These Terms

PCGuard may update these Terms and Conditions when its website, products, services or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.

31. Contact PCGuard

Questions about these Terms and Conditions may be directed to:

PCGuard
Email: info@pcguard.co.za
Telephone: 082 955 9135
Address: 30 Blesbok Avenue, Koedoespoort Industrial, Pretoria, 0186, South Africa